UX Librarian: 2015

Thursday, October 1, 2015

Toxic Libraries - What Are Some of the Causes?

Have you ever worked in a toxic work environment? Most people have had this experience at least once in the work world. Sadly, I have talked with many librarians and library employees who are suffering daily in a toxic library. Is this common? In my opinion, yes.

Let's define a toxic workplace, in general, first. What are the hallmarks of dysfunction in a library?

• In a toxic workplace, library leaders show favoritism to loyal followers, and punish anyone who does not show proper deference.

• Toxic workplaces have bosses that crush and question new ideas out of defensiveness and fear.

• Toxic workplaces do not value employees and treat them accordingly.

• Toxic workplaces are always asking their workers for more while giving less in return.

• A toxic library or workplace can look a lot like a dictatorship in some small and isolated third-world country.

Perhaps the worst and most pervasive hallmark of a toxic and dysfunctional workplaces is that No One in charge can acknowledge problems and deal with them effectively. Writing for PsychCentral, Melody Wilding (LMSW) adds that the dysfunctional workplace features a lot of drama. Sound familiar?

Lack of Library Management Skills

One of the reasons many libraries flounder with poor leadership and high turnover of employees is because of lack of management skills. These are complicated personnel and leadership issues, and most American Library Association accredited library programs do not have an emphasis on library management. During my program at the University of Tennessee, we did not have one course in library personnel and board management. Think about it. Libraries are complicated entities being run by information professionals who may have zero supervisory experience when they assume a leadership role. As a library director, you have to juggle all constituents from staff, to students, to parents, to board members, to the county commission. Library leaders need to be well-informed, forward-thinking, communicators who are good at nurturing and building a team. Without benefit of a proper Master of Business Administration (MBA) degree, many libraries are lead by tribal elders who have not changed in decades. So it is great that the University of South Carolina just announced a new Master's Degree program in Library Management.

Too Many Cooks in the Library

Another reason why there are so many toxic libraries has to do with the strength of involvement from the community, library patrons, the state library commission, and the library board. As nonprofit businesses, there are many groups of constituents who want to be involved in the way a library serves its community. Mostly, this is good. Public libraries want the community involved so that the library may serve them better. But what if the library board is controlling of the director and employees? Most library directors serve at the pleasure of the board, and keeping the board informed, involved, and happy comes with the territory. Many small rural library boards do not understand that the director runs the day-to-day operations of the library and their main responsibility is to fundraise, create policy, and oversee the budget. Library boards who are overbearing and controlling contribute to creating a dysfunctional workplace for most. Library boards need to understand their unique role and they need to stand behind their director.

An Uninvolved Board

I have also heard library leaders complain of uninvolved and complacent boards. If board members do not show up at meetings regularly they miss the narrative, thrust, and goals of the library. And sometimes, libraries with little board oversight have the potential to become strange little petty fiefdoms, a bizarro world where nothing makes sense. The library without oversight is as vulnerable for becoming toxic and dysfunctional as the library with too much. Let us all pause and give good cheer for successful library boards that can walk that fine line between being supportive and being over-/under-involved. I have seen healthy library and nonprofit boards-- it can make or break the success of any nonprofit workplace.

The Nonprofit Equation

As a nonprofit business, there is no financial bottom line. Libraries do not necessarily need to make money to stay afloat. So, what indicators may a library use to know it is healthy and thriving? Statistics are one story. How many items circulated? How many library visits? In many ways, a successful library may use exceptional customer service to keep these statistics healthy. However, in my experience, I have encountered many librarians who don't seem to understand what excellent customer service looks like. In the corporate or retail world, poor customer service skills would not be tolerated, especially when the results are in lower profits. In my tenure as library director, not a single board member ever asked to see circulation statistics, and during my early days of directing I did not realize how important they may be. As a student and practitioner of marketing, all of your endeavors should be trackable. How do you measure and analyze the success of your library? Good library leaders focus on assessment, gathering data, and analyzing statistics to inform good decisions. These reports should be provided to board members and the public regularly for good library relations. Many board meetings feature a Librarian's Report. This is a great place to discuss accomplishments and goals, important statistics and trends, and to keep the library board members informed. This is invaluable communication that builds collaboration and cooperation between the library and the community.

Employers Marketplace - The Economy Is Still Recovering

When I was a graphic designer and art director in the 1990's in Philadelphia, I had my pick of good jobs and better jobs. I left one of my first nonprofit jobs after five months because I could see the dysfunctional writing on the wall. I also gave one of the best lines of my career: "This job did not meet my expectations." Since the economy crashed in 2007-08, it has become an employer's marketplace. I have encountered many employers who have the attitude that their workers should just be happy to have a job, any job. In a competitive job market, employers are less likely to treat their workers well. Maybe in another decade the economy will bounce back, but the wealth of the 1990's will probably not appear in my lifetime. Sadface.

The Technology/Age/Culture Gap in Library Workplaces

This effect will vary by geographical location. In states with older librarians and less funding (like West Virginia) there is a huge technology gap between young and old librarians. Older librarians resent younger librarians who come with ideas of new technology. I have met many older librarians who still weep tears over the loss of the card catalog and who fear learning new technology. This resistance to change means that underserved states who are ruled by older librarians will remain less technologically advanced than their neighboring states with better populations and tax bases. Sadly, this may be another way that poverty becomes cyclical in Appalachia.

For many of us, we can not afford to be highly selective in choosing a library job. But I do urge people who are looking for a librarian job to do some research before they accept a job in a toxic library. This may be difficult as many toxic workplaces may be good at making appearances matter. At your job interview, ask why the previous person left. Ask about their style of management. Ask questions, and remember that you have valuable work skills and deserve to work someplace that treats you well. In the meantime, it feels like so many good librarians are just waiting for about ten years in the future. Older librarians will retire, new technology will overcome, the economy may actually bounce back. Hang in there, good librarian friends. The future of libraries is going to be a good one.

Tuesday, September 15, 2015

Privacy in Libraries: E-Rate, CIPA, the Library Freedom Project, and the Tor Project

While I was working at a public library in West Virginia I noticed a few things about our public Internet computers. Yes, they were slow. They also came with protective filters meant to filter out viruses and spyware. As librarian I had passwords that could lower the security system called Fortress, but many times the secret override password had been changed and librarians were not notified. I also noticed (sometimes) that when a patron could not access a site it was because it was super unsafe and dangerous, a plus on the Fortress side. But there were times when the Fortress software did not allow access to services that patrons really needed. One time it happened with a patron who needed to access her university website-- there was just no way to access the necessary site due to the protective software. My goal as library director was to serve all of my patrons and to not be able to help this one patron felt wrong.

What Is E-Rate?

Because our library is a public and a school library, another librarian friend warned me, "If kids come into the library and use the computers, you have to monitor to make sure they are not using FaceBook." Really? This one really confused me because it was an aspect of librarianship I was not familiar with...am I the Internet Police at my library? Is that part of my responsibility? This librarian's comment was meant in relation to E-rate, the federally funded program that discounts the cost of Internet for schools and libraries. E-Rate is the nickname for the Schools and Library Program of the Universal Service fund, which in turn, is administered by the Universal Service Administrative Company under the direction of the Federal Communications Commission (FCC). Stacked within layers of bureaucracy, YES, it is all a little confusing and senses-taking, so please bear with me, this is important library stuff worth knowing about.

E-Rate in West Virginia

In West Virginia, E-Rate gives back almost $13 million in 2015. I can confirm that as part of the E-Rate program, our library's telephone bill was reimbursed every six months and this saved us about $600 per year. We had no Internet fee because the service was paid for by the West Virginia Library Commission (WVLC). I can see that the WVLC was reimbursed a little over $16,000 for Internet access which is 65% of the full cost. I'm including the data below from the Universalservice.org site: (Click on the image below to make it appear larger.)

What is CIPA?

The Children's Internet Protection Act (CIPA) was passed by the United States Congress to help keep kids safe online. This leglislation says that any entity that receives E-Rate funding has to comply with CIPA by having certain filters in place online to protect children from seeing obscene images and/or harmful content. (Read more about CIPA here.) My favorite takeaway from CIPA is this: "CIPA does not require the tracking of Internet use by minors or adults." So, because the WVLC has filters in place librarians are not responsible for monitoring what minors are looking at online. *phew* That is a relief, because I feel like kids have rights, too, and no one likes someone looking over their shoulder while they are browsing online.

What is Tor?

I recently saw this news story from the Kilton Public Library in Lebanon, New Hampshire, and I thought, "This is important." Kilton Library looks to be a progressive and forward-thinking library with a wonderful green design and well-lit interior. Earlier this summer, Kilton Library became the first public library in the United States to become part of the Tor Network, an anonymous Internet browser. The Department of Homeland Security (DHS) was not so happy about this and contacted the library by email. Eventually, the DHS, the local police, and Kilton city officials all had to have a long meeting to talk things over and Tor was shut down. Now, the community is being polled to see if they will support the Tor Browser and the Tor Network at the public library. Stay tuned.

So what is Tor? Why is To important? The Tor browser on library computers allows patrons to use the web anonymously. What does that mean? The Tor browser routes information in a circuitous fashion, almost like a high-speed chase, in order to not be easy to trace or follow. Currently, most browsers store your data and information. Google knows where you have been and it does not consider your email private. Does that feel a little bit like Big Brother is watching you? Some people don't mind being served up ads based on private communications, but others find this deeply manipulative and materialistic. The Tor browser has no ads and it is not selling you anything. While some might associate criminal activity with anonymous web use, there are many legal and legitimate uses for the Tor browser by an eclectic group of users that include law enforcement officials, military, and journalists.

Support Library Freedom

I, personally, am all in favor of anonymous Internet browsing in the public library (can you tell?), but I also want to give the point of view of the Department of Homeland Security (DHS). The DHS does not like Tor because it associates the anonymity with criminal activity, and DHS has really focused on child pornography over the past decade. But Tor is not impervious to law enforcement. In March 2014, DHS took down a major child pornography ring that used the Tor network. While there is potential for illegal activity on Tor, this potential exists in every nook and cranny of the Internet. I might argue that the benefits of Tor far outweigh the liabilities. The Library Freedom Project is behind Tor at the Kilton Library in New Hampshire.

The American Library Association supports intellectual freedom and unfiltered and unfettered Internet use is part of that freedom. The OpenNet Initiative and the Library Freedom Project are working to preserve these rights. Libraries and librarians are not law enforcement officers, nor Internet nannies. I encourage all librarians and information professionals to talk about these issues with your board members so that they can have the information they need to make decisions about filtering the Internet in libraries. Privacy in the library is important to everyone.

Update: 9/27/15 - On September 16, Kilton Public Library of New Hampshire voted to continue being part of the Tor network. Score one for privacy online and in the library.

Wednesday, August 26, 2015

Reframing the Civil War - It Was About Slavery

Leighton Hall, Carnforth, England, 1989. Pictured left to right: Captain Tom Foster, Mary Rayme, and Michael L., representatives of the First Confederate Signal Corps of Maryland.

In creating an imaginary curated exhibition for a local history museum, the Beverly Heritage Center in Beverly, West Virginia, I had an epiphany about how we interpret and present the American Civil War in museums, in reenactments, and in history class. My story starts several decades ago when I was lured into Civil War reenactment by a boyfriend. For a solid year, we attended reenactments in Maryland, Virginia, Pennsylvania, North Carolina, and even England (see photo above), as part of the First Maryland Confederate Signal Corps. This was a rich and rewarding experience that pushed me headlong into history in a way that I will never forget. (If you want a more in-depth look at the subculture of reenacting, read "Confederates in the Attic" by Anthony Horowitz.)

U.S. Civil War Reenactment

So, what did we do at Civil War reenactments? We wore wool, we practiced semaphore (a binary language communicated with flags), we drilled, and marched. The highlight of most of the reenactments was, of course, the battle. The battles and skirmishes were usually very carefully discussed and considered by fake generals on horseback and other chosen leaders of the various factions attending. Thousands of spectators would turn out to watch the battle and walk among the campgrounds, eager to feel as if they had just stepped back in time. Hundreds of reenactors invested their own money to have authentic uniforms handmade, to buy authentic cotton duck tents, to bring functional artillery and horses to a fake battle that recreated a war resolved on paper in 1865. I met men and women from all over the world who had come to participate or observe. The only African Americans I ever met were dressed in Union uniforms or they portrayed freed African Americans. I never met a Civil War reenactor who dressed up and pretended that they were a slave. In fact, at many reenactments there was a lack of participants that wanted to dress as Union soldiers. Sometimes, there were coin tosses to decide about splitting up sides so that it appeared there was equal participation from Confederates and Federal troops. No lie, most reenactors at the events we attended wanted to be Confederates. Self included. For me, this was an act of historically portraying my ancestors who fought for the South as Virginians and North Carolinians. This was not an act of feeling any sympathy for the South at all. Slavery is a despicable institution and any supporters of slavery need to be eliminated and abolished.

The Beverly Heritage Center

Years later, I worked at the Beverly Heritage Center (as coordinator of the Staunton-Parkersburg Turnpike) for about six years and was involved in the creation of this awesome museum from historic rehabilitation of the buildings to the creation and design of the exhibitions. The museum has one whole building dedicated to interpreting the Battle of Rich Mountain, one of the first land battles of the American Civil War, part of the First Campaign. In what was then still part of old Virginia, the town of Beverly (like many WV towns) was traded back and forth by Union and Confederate troops, though Beverly's sympathies lay largely with the Union. The exhibition at Beverly celebrates the leaders and troops that fought (on both sides) and the strategies employed to create a win for the Union troops. (If you would like more information about the American Civil War in Western Virginia, I recommend Hunter Lesser's wonderful book "Rebels at the Gate.")

Slave quarters behind the Beverly Heritage Center. Photo by Mary Rayme.

So, fast forward to 2015. I am taking a Museum Studies class as one of my last courses of graduate school via the University of Tennessee. One of our assignments is to curate an imaginary exhibition at a museum of our choice. The project I chose was to create a picture of the African Americans, both enslaved and free, who once lived in Beverly, WV, and who helped to build this frontier town. I put together an imaginary exhibition that includes:

* The old slave quarters behind the Beverly Heritage Center

* The Randolph County Historical Society building that was built by slave labor.

* To cross the road between museums, visitors have to use Route 219, once known as the Staunton-Parkersburg Turnpike. This historic road was also used by runaway slaves seeking freedom across the Ohio River in Parkersburg to Marietta, Ohio, an abolitionist community. So part of the Underground Railroad is a piece of the exhibition that will have signage and interpretation.

* Finally, there is a section of Beverly Cemetery that is unmarked where slaves were buried. While this area is too far away for foot traffic, it should be photographed with appropriate signage for full effect.

It is clear from the evidence that exists that African Americans played an important role in building the town of Beverly.

My Civil War Education Epiphany

My big epiphany in planning this imaginary exhibition of the life of African Americans in Beverly, WV, made me realize that we may be teaching Civil War history all wrong. Like, super wrong.

In the exhibitions that we carefully and lovingly created for the Civil War we celebrate the warriors, troops, and generals who fought the Civil War. We talk about the townsfolk, merchants, and farmers. We admire their uniforms, buttons, powder horns, and rifles. We forgot to teach (thoroughly) why we fought the Civil War. We neglected to celebrate the people the North was fighting to free--African Americans. What was it like in early Beverly with freed African Americans and enslaved African Americans living in the same town? Perhaps if Civil War museums focused more on the horrors of slavery and the struggles of African Americans to be treated as equals, maybe we would have less racism overall?

Maybe all Civil War museums should debunk/expand/elucidate the history of the Confederate flag at every exhibition? Original documents such as the Declaration of Causes of Seceding States will be provided to reinforce that slavery was the driving issue of the Civil War. Even in contemporary culture, the issue of slavery has been sidelined in favor of generals and wars. We have had many excellent films about the Civil War, (Andersonville, Cold Mountain, Glory, Gettysburg, Gods & Generals), but not a single film about Harriet Tubman the most famous conductor on the Underground Railroad. Many Civil War exhibits may talk about the issue of slavery, but it is glossed over quickly-- no need to dwell on an unpleasant topic, right?. Wrong. We have chosen to celebrate soldiers over those whose lives and existence were in the hands of their owners and/or other white people. While soldiers fought the war from 1861-1865, slaves lived a life at war. We have chosen to celebrate war waged (mostly) by white people, rather than really taking the time to spiritually weigh and acknowledge our debt to African Americans.

Imagining a Better Way to Teach the Civil War

Imagine it this way: In Gettysburg where every state that participated in the American Civil War raised money to buy monuments to the troops who fought there, what if every state cooperated to create a National Slavery Memorial? What if there was one created in Washington D.C. on the Mall? This idea was proposed in 2003 but never came to fruition. America is clearly not ready to acknowledge the past so that it can move forward into the future with less racism and more tolerance. The Equal Justice Initiative has suggested a national monument system to tag and acknowledge places where African Americans were lynched. I think this is a great start. Americans, and particularly white Americans, need to be reminded that the riches they enjoy today as part of a peaceful and prosperous country came at a very high price. Slaves lived and died to build the United States and they deserve to be acknowledged. Just like the Holocaust, this is an event in history that should not be forgotten.

And what about the after effects of the Civil War on African Americans in Beverly? In the early 1800's there were African Americans, both freed and enslaved, in Beverly, West Virginia. We have evidence of their labor, we know where they lived, we know generally where they are buried. What we don't know is where they went. Today, Beverly is 98% white. In the border town of Beverly, WV, that had split loyalties between North and South, most African Americans likely left for locations where they could thrive and prosper.

Harriet Tubman c. 1885, courtesy of Wikimedia.

More Harriet, Less Ulysses

There is the old cliche that the victors get to write the history and that is certainly the case when we teach and interpret the United States Civil War. While education systems, historians, or media outlets may feign neutrality in talking about the Civil War, there is no way to present history without a bias. Let us consider changing the emphasis in how we teach the Civil War. I say, let's teach more Harriet Tubman and less Grant and Lee-- after all, John Brown called her General Tubman.

You may check out my slideshow presentation that I delivered for Museum Studies course here-- it is entitled "Who Built Beverly?"

Thursday, July 30, 2015

CARE For Africa - A Fraudulent Nonprofit

As I search for jobs online, another fraudulent company has presented itself to me, and this is a fake charity. I answered an ad on Craigslist for a telephone fundraiser and received an immediate job offer from CARE for Africa. They also included their script, the quality of which was a dead giveaway on their scam-iness and lack of professionalism. The offer of a job without a contract was also a giveaway. CARE For Africa has a slick looking site, but if you dig deeper you will find the flaws that give them away. This is what a fake nonprofit looks like.

CARE For Africa - Scam

I have to give Care For Africa some major scam points. First, CARE sounds familiar, doesn't it? There is a real organization called C.A.R.E. (also headquartered in Virginia) that does great work all over the world. CARE For Africa is not related to C.A.R.E. in any way. The Africa part-- who doesn't worry for Africa? The photos on the website are of beautiful black children that tug at the heart strings. They get sympathy points for pulling 'Africa' and 'CARE' into their moniker. But alas, this is a scam company that does not legitimately exist.

How to Report a Fake Nonprofit

The sad part is that it's really hard to report a fraudulent nonprofit. I spent hours on the phone with the Virginia Attorney General's office. They were not interested. Again, how do you question and handcuff a fraudulent online entity? When you try to report or destroy a fake online company or nonprofit, it is so easy for the scammers to tweak a page or two, change their name, and to morph into a new fraudulent company. Today's CARE For Africa could turn into Project Smile Africa or Africa United Way.

Tell-Tale Signs of Internet Fraud

Why is CARE For Africa fraudulent?

* First, if you examine their website there are no personal names attached to this website. No proud resumes, no professional administrators. Just a slick site that pulls our sympathy strings using pictures of African children. The lack of specifics anywhere on the site is a huge red flag.

* CARE for Africa lists two addresses on their site, both of which are to townhouses in Virginia. (You can check it out on Google Maps.) If CARE For Africa was a real nonprofit I would expect to see an office in a corporate park or in a commercial area. Nope, just residential townhouses.

* Additionally, the social media icons for FaceBook and Twitter take you nowhere-- these are dead links. CARE For Africa doesn't have a social media presence because they are a fraudulent nonprofit.

* Because CARE For Africa says they are a nonprofit, I can look up CARE for Africa on GuideStar.org and see that they are not registered as a nonprofit entity. This clinches my conclusion that they are totally fraudulent. Real nonprofit organizations have 990 tax forms available for public view on Guide Star.

Small Time Fraud - Free Pass

As a last resort of trying to get CARE for Africa offline, I contacted the real C.A.R.E. to let them know that a fake nonprofit was using their name. You would think that they would care about policing their brand but I received no response. Again, an online organization is difficult to take down, especially since I didn't lose a dime to them. I have done as much as I can to report CARE For Africa as a fake and fraudulent nonprofit but have had zero impact. This blog post is my last resort. Don't give money or work for a fake organization. Take time to research who you decide which nonprofit organizations are real and which, like CARE For Africa, are totally fake.

Update: August 29, 2015: I was contacted by an independent law firm that represents CARE, Kilpatrick Townsend & Stockton LLP. They are looking into the use of the CARE name by this fake nonprofit. Perhaps there is movement to eliminate this site? We shall see....

Little Scams Online - How To Determine Internet Fraud

I have been looking for jobs online. I have done this for years and have found some great jobs that have paid the bills However, I have also found some fraudulent sites on the Internet. (Not so shocking, right?) I have tried to go out of my way to report these scams to the proper authorities but you can't police the Internet. It is Too Big and too amorphous to put handcuffs on it. That's why you have to vigilant in whom you choose to work with.

First, you should never have to pay any money up front to be hired for a job. A red flag should go off if anyone, especially an alleged potential employer, asks you for money. Which brings us to Hire Talent. They have been online for a long time and they are not going away. But they are a completely fraudulent company. How can you identify a fraudulent company online? Let's go through the steps.

Hire Talent is Fraudulent

First, Hire Talent contacted me out of the blue. I have uploaded my resume around and they found my email online. A persona named Jim Taubert wanted to hire me but I would need to send Hire Talent $65 up front for my training. That is a huge red flag that took me to their fake website. Let's look at it...

If you Google Hire Talent, there are a bunch of other sites that sound like or look like Hire Talent-- they are smart to hide among reputable companies with similar names. The logo of Hire Talent is old looking and pixilated, this screams of amateurism. Any successful company has a professional logo created by a designer. They say they have been in "Human Capital Consulting Since 2008." Sorry, according to Alexa, this website has only existed for a few months. If you search on Domain.com on who owns the domain, this information is private, another red flag. The generic stock photos of people on their website, another red flag. Look at the very brief biographies of the employees...Jim Taubert, Brandon Daniels, Jonathan Welle, and Susan Applen. These people do not exist and their vague bios show hastily drawn sketches. "Mr. Welle brings over 20 years of client relations and support experience to Hire Talent." Mr. Welle is so successful that he has no LinkedIn page? These are all clues that Hire Talent is totally fake and a fraudulent website.

I tried many ways to report Hire Talent to no avail. Their website says they are located in Minnesota, but who knows where they are really located. This fake and fraudulent company showed their cards when they sent me several PayPal requests for the $65 training fee. The email came from melissa.sarna@gmail.com. When I Google Melissa Sarna, I can see another red flag of fraud. Whomever Melissa Sarna is, her name has been attached to frauds for a very long time. Google her name with the word 'scam' and you will see what I mean. I have contacted PayPal regarding this and they have done nothing. I have also reported Hire Talent to the Internet Crime Complaint Center to no avail. I could contact the Attorney General of Minnesota, but all Hire Talent has to do is change their skyline photo and their address. These guys at Hire Talent are so small that they fly under the radar of most law enforcement. While they are stealing money from people, at less than $100 per theft most law enforcement does not have the time or resources to really investigate. Hire Talent is just a pack of petty thieves.

Job Seekers Beware

Sadly, the Internet is still very much like the high seas-- too big to police and full of pirates. That is why you have to be careful and extra vigilant at all times when doing business online. There are lots of sharks in the water, don't forget your shark repellent. Bring your critical thinking skills to any online venture. When you are hired online, make sure there is a contract that both parties sign. Make sure you dig around in to who runs the company. If you can't find information, be wary. There are lots of job scammers out there, like Hire Talent, phony and fraudulent websites who would love to take your money and run.

Friday, May 1, 2015

Mount Everest as Metaphor: Respect the Goddess

I have always been an avid student of subcultures - small, but passionate groups of people who pursue a single-minded interest. In the past few years I have enjoyed reading books and watching documentary films about the people who are obsessed with climbing Mount Everest. The culture of Mount Everest may also be viewed as a mirror microcosm of the paradigm shift in our economy - the very rich completely rule over everyone else and have little regard for the safety or success of the lower classes. Mount Everest brings the wealthiest climbers from Western culture to be served by the very poor Nepalese climbers who make very little per year and have no health or life insurance.

Mount Everest is a Goddess

Westerners view Mount Everest as the highest point on our Planet Earth. They want to climb it and to reach the summit for bragging rights and to conquer the world. The Nepalese have a very different view of Mount Everest, a mountain that they call Sagarmatha, the Tibetans call it Chomolungma which translates to Goddess Mother of the Land. The people who are native to this region regard the mountain as a goddess. The Tibetan prayer flags that are ubiquitous in all Mount Everest photos are prayers to the gods and goddesses carried on the winds that inhabit these high altitudes. The native peoples who help wealthy Westerners climb this mountain feel that proper prayers and respect must be paid to the mountain to ensure a safe season. But in the past two years, it seems the goddess is not pleased.

Hillary Helped the Himalayas

In 1953, Tenzing Norgay and Sir Edmund Hillary were the first humans that we know of to reach the summit of Mount Everest. Both men refused to say who summited first, in true gentlemanly form, and Hillary spent much of his wealth giving back to the community at the bottom of Mount Everest. The Himalayan Trust was established in 1960 to establish schools and hospitals for this rural and underserved population. Sir Edmund Hillary was a class act who respected the people who aided him up the mountain.

The Poor Serve the Wealthy

The Tibetan Sherpa people have lived at high altitudes for so long that their bodies have evolved to be able to survive at higher elevations than most without oxygen. This makes them well-suited to carry heavy packs for us flatlander Westerners. These Sherpas can make up to $8,000 in the three-month climbing period every year that brings climbers to conquer Everest. While that may be a lot of money for this part of the world, if a Sherpa dies on the mountain there is no life insurance for families left behind, no retirement plan, and no medical insurance for injuries sustained on the job.

Avalanches on Everest

In the past two years, two powerful avalanches on Mount Everest have claimed lives and altered the geography of the most coveted mountain. In April 2014, a powerful avalanche killed 16 Nepalese guides who are referred to by most as Sherpa. It was during the 2014 that a climber was hoping to be the first to wingsuit fly off of Mount Everest. It's part of the reason the Discovery channel was there to record the avalanche in 2014. April 25, 2015--a 7.8 earthquake rocks Tibet and causes another avalanche on Mount Everest claims the lives of 19 would be climbers, including Google icon Dan Fredinburg. The death toll in Tibet at this writing is approximately 6,300.

The Cost of Climbing Everest

While the news media loves to cover the tragedies of lost lives on Mount Everest, what is more difficult to explain to people is the cost of climbing this sacred mountain. The license fee (which goes to the Nepalese government) is $11,000 per person. Nepalese climbers pay $750 per person. Most online guides quote a cost of between $30,000-100,000 per person to climb Mount Everest. And if you know all the perks, that's a great price. The Sherpas are the people who carry Everything for you. They have the tents set up for you at the various base camps. They carry your oxygen. They make tea for you and bring it to your tent. Ladders and guide ropes are already set in place for you by Sherpas and others who have come before you. If there are broken ladders or guide ropes, the Sherpa will replace them. All you have to do is haul your body up the mountain if you are able.

The Goddess is Angry

Some might say that the avalanches on Mount Everest are the product of global warming. I would like to suggest that The Goddess is angry. The people who live here and who enable wealthy Westerners to reach the top still live mostly in poverty and with few opportunities for success. The mountain is full of dead bodies, empty oxygen tanks, and frozen feces and urine. Wealthy Westerners may party at the top of Mount Everest while the underclass who made it possible still live in poverty. I will also suggest that it is arrogant and presumptuous to think that you can wingsuit fly off the top of Mount Everest and survive. It is disrespectful to the goddess and she deserves better. It is time to clean up the mountain and re-think the whole climbing process. How can a better system be set up so that the symbiotic relationship between Western climbers and native people can be more profitable for the Sherpa? Sir Edmund Hillary had the right idea by building schools and hospitals but there is still more work to do. The great goddess, Mother of the Land, deserves better, and people need to respect the planet as a whole.

Saturday, March 28, 2015

Library Hero, Administrative Villain: J. Edgar Hoover

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Most people remember J. Edgar Hoover as the first head of the Federal Bureau of Investigation (FBI) who kept extensive information and files on people whom he disliked, distrusted, or who caught his attention in negative way. But did you know that before J. Edgar Hoover became a top law enforcer he was an information sciences professional, a librarian?

J. Edgar, the Movie

As a graduate student in the School of Information Sciences at the University of Tennessee, a professor who was introducing themselves and pitching their class talked about the film "J. Edgar." Released in 2011, this movie starring Leonardo DiCaprio as J. Edgar Hoover showed the evolution of this controversial man from humble librarian to head of the FBI.

J. Edgar the Cataloger

John Edgar Hoover (1895-1972) was born and spent his entire life in Washington, D.C. His first job at age 18 was as a messenger at the Library of Congress (LOC). Hoover also worked in the cataloging department. Later in 1951, Hoover wrote in a letter, “[T]his job …trained me in the value of collating material. It gave me an excellent foundation for my work in the FBI where it has been necessary to collate information and evidence.” In excellent homage to Hoover and the Library of Congress there were some scenes for the film "J. Edgar" shot on location in the LOC.

J. Edgar Hoover, 1940 Census Clues

Just for fun, I looked at the 1940 United States Census to see if there was any information of interest there that would give a snapshot into who he was. According to that document, J. Edgar Hoover lived at 413 Seward Square in Washington D.C., age 45, single, and living alone. Perhaps the most interesting fact on this page is:

"Weeks Worked in 1939: 52"

"Hours Worked Week Prior to Census: 99"

I did a researcher double-take when I saw the number of hours that Hoover says he worked in the previous week. I went and looked at the handwritten document to find that '105' was recorded, crossed out, and replaced with '99.' So J. Edgar didn't take vacations and if he worked seven days a week he worked fourteen hours per day. Hoover was a workaholic. It is also interesting to note that J. Edgar Hoover lived in the same house his entire life.

Empire of Information Evil

If Hoover had remained at the Library of Congress the world might be a very different place. While Hoover excelled at collecting, codifying, and storing data, he used his information skills for evil. Hoover was a petty, malicious, controlling person with an unhealthy dose of paranoia, as many people may be who have dark secrets to hide. The full legacy of J. Edgar Hoover may never fully be known as his faithful secretary, Helen Gandy (pictured below), spent weeks destroying Hoover's personal files that he is said to have used to blackmail politicians, police, players, and Presidents.

Note: All photographs courtesy the Library of Congress Prints and Photographs

Sunday, March 22, 2015

Famous Librarian Writers

The famous folks below were at one time librarians but became famous for other reasons. While Beverly Cleary and Andre Norton were professional librarians, others, (such as Proust) dabbled in the library sciences.

Ben Franklin (1706-1790)

Author, printer, inventor, diplomat, postmaster, scientist, and activist, it's hard to pigeon-hole Franklin into one category.In Philadelphia, Pennsylvania, and at the age of 21, Franklin started a subscription-based library where members pooled cash to buy and read books.

Photo: Portrait of Benjamin Franklin by Joseph-Siffrein Duplessis (1725-1802), c. 1785, oil on canvas, National Portrait Gallery, Washington, DC, courtesy of Wikipedia Commons.

Madeline L'Engle (1918-2007)

American writer Madeline L'Engle is best known for writing the classic young adult novel "A Wrinkle in Time" (1962), she also served as a volunteer librarian at the Cathedral of Saint John the Divine in New York City in 1965.

Photo: Courtesy of Square Fish Books.

Marcel Duchamp (1887-1968)

In 1913, painter, writer, and artist Marcel Duchamp took a position as librarian at the Bibliothèque Sainte-Geneviève in Paris, France, where he also studied physics and math.

Photo: Marcel Duchamp playing chess (photo by Kay Bell Reynal, 1952)

Beverly Cleary (1916-)

Children's book writer Beverly Cleary graduated from the University of Washington in Seattle with a library degree in 1939. Some of Cleary's books include "Beezus and Ramona"(1955), "Ribsy" (1964), and "The Mouse and the Motorcycle" (1965).

Photo: Photo of Beverly Cleary, State Library Photograph Collection, 1851-1990, Washington State Archives, Digital Archives, http://www.digitalarchives.wa.gov

Hypatia (b. circa 350-370 - 415)

"There was a woman at Alexandria named Hypatia, daughter of the philosopher Theon, who made such attainments in literature and science, as to far surpass all the philosophers of her own time. Having succeeded to the school of Plato and Plotinus, she explained the principles of philosophy to her auditors, many of whom came from a distance to receive her instructions. On account of the self-possession and ease of manner which she had acquired in consequence of the cultivation of her mind, she not infrequently appeared in public in the presence of the magistrates. Neither did she feel abashed in going to an assembly of men. For all men on account of her extraordinary dignity and virtue admired her the more." ~ Socrates Scholasticus, from his Ecclesiastical History

Photo: Courtesy Wikipedia Commons. An actress, possibly Mary Anderson, in the title role of the play Hypatia, circa 1900.

Lao Tsu (b. circa 571 BCE - Zhou Dynasty)

This philosopher and poet of ancient China, Lao Tsu is said to have held a position as scholar in the Imperial Archives. The most famous work most often attributed to Lao Tsu is the Tao Te Ching.

Photo: Courtesy Wikipedia Commons. A painting of the Daode Tianzun ('the Heavenly Lord of Dao and its Virtue'), the deified Laozi, one of the supreme divinities of Daoism.

Andre Norton (1912-2005)

Born Alice Mary Norton in Cleveland, Ohio, she went on to become a highly successful science fiction writer. But before she became a famous, award-winning author, she worked in the Cleveland Library System for 18 years. During World War II and from 1940-41, Norton worked as a special librarian in the cataloging department of the Library of Congress.

Photo: Courtesy Wikipedia Commons. Cover of Voodoo Planet by Andrew North, artist Ed Valigursky; half of Ace Double #D-345 (1959)

Marcel Proust (1871-1922)

While many consider French writer Marcel Proust to be one of the greatest authors in the history of literature, he was a terrible librarian. An asthma sufferer who appears to have been coddled by wealthy parents, Proust secured a volunteer position at the Bibliotheque Mazarine in 1896 and then went on sick leave without ever having worked a day. Oh, Proust. How adorable, frustrating, and funny.

Photo: Courtesy Wikipedia Commons. Marcel Proust in 1900.

It is interesting and strange to me that there are not more famous writers who were once librarians as librarians may have access to the best books and resources. Great readers make great writers, but not all librarians, it seems, are great writers. Alas.

Monday, March 2, 2015

How is the Pioneer Memorial Public Library Funded?

The Pioneer Memorial Public Library has been an official public library since 1985 when it was started by a few local residents passionate about books, reading, and literacy. This year we celebrate 30 years of providing high-quality library services in Harman, West Virginia. Since the partial closing of Harman School many local residents have expressed concern over the future and funding of the Pioneer Library. So, how is the Pioneer Library funded? Where does the money come from? As a public library, our funding and budget should be provided as part of the public record. After all, part of our funding comes from taxpayers therefore everyone should know about where the Pioneer Library money comes from and where it goes.

Public Funds

The Pioneer Library receives $7,500 per year from the Randolph County Commission as part of their commitment to libraries and literacy in our county. All five libraries in Randolph County receive the same amount from the County Commission every year. For the last several years, the Pioneer Library has received $10,000 from the Randolph County Board of Education. This is levy money that runs out in a year or two. We do not expect a levy to be reinstated at the end of this special funding.

The Pioneer Library receives approximately $11,834 per year from the West Virginia Library Commission in Charleston, WV. This is money that we receive from the WVLC that makes sure the Pioneer Library (and all state libraries that receive federal funding) are compliant with certain rules and regulations. For example, did you know that the library goes through an independent audit every year? This helps to keep the library fiscally responsible and honest. It is also law that we have an audit every year and the WVLC confirms that audit by receiving a copy of it every year. The money we receive annually from the WVLC is based on the US Census that is carried out every ten years. At last census count our service population is 2,323 people and we receive a certain amount of funding per capita based on that number. (That's about $5.09 per person.)

We also receive funding from fundraising. The Pioneer Library has its largest fundraiser annually at the Run For It in Tucker County. Every year, Team Pioneer brings home enough money to feel secure for another year. We also co-sponsor a chicken roast that same day at the Leaf Peepers Festival (with Tucker County Rotary) and also get funds from that event. We also receive donations from private individuals throughout the year who are committed to supporting the efforts of the Pioneer Library. But wait, there's more! We also sell used books on Amazon to raise funds and we get funds back from dedicated library users who have registered their Kroger card with the library as recipient of 5% cash back.

Employment

The Pioneer Library employs a director who works 30 hours per week and another part-time library worker. The total amount paid to two library workers is less than $20,000 per year. The entire budget of the Pioneer Memorial Public Library is slightly less than $35,000 per year. The remaining funds go to utilities, supplies, insurance, and books. The entire book buying budget for the year is about $2,000.

So, the Pioneer Library is not officially part of Harman School even though we are located on school grounds. We are also not part of the Randolph County Board of Education. The Pioneer Library is considered a nonprofit quasi-governmental organization with obligations to the Randolph County Commission (they approve and appoint our board members) and the West Virginia Library Commission. Both library workers are employees of the Pioneer Library and no other entity or organization.

Oversight

The Pioneer Memorial Public library has lots of oversight. The real bosses of the library are the patrons who use it regularly. We try to listen to suggestions and ideas that come from the people who use the library the most. As a Public Library we want to please the public. We are overseen by a five member Board of Trustees who meet six times a year to go over finances, events, trends, and other important issues that face the library. We are an affiliate library of the Upshur County Library who administers our payroll and hires an independent auditor for the library every year. We also have to complete an annual report that goes to the West Virginia Library Commission. This annual report is valuable in that it can reveal important circulation and collection development statistics. This is also part of a a required report that the WVLC is required to fulfill to maintain federal funding. There is a layered level of library relationships and monitoring that help to keep high standards for West Virginia libraries

In conclusion, the Pioneer Memorial Library is not an wealthy institution. We scrimp and save pennies to provide the very best for our small service population. We are also an official United States Public Library that is not part of the Randolph County Public Schools. We get lots of help and oversight from the West Virginia Library Commission and the Upshur County Public Library. Even if Harman School closed, the Pioneer Memorial Public Library would still exist and continue to function as such. So stop on by the Pioneer Memorial Public Library in beautiful downtown Harman, West Virginia, to check us out. How may we help you?

Thursday, February 5, 2015

Free E-Books at West Virginia Reads via the Public Library

Did you know that if you have a library card in West Virginia, you probably have access to free e-books for download to your Nook, Kindle, phone, or computer? Really? Really. It's easy and convenient and this article talks about how to get started today.

Got Your Library Card?

To get started, all you need is your Northern Library Network library card. It's yellow and plastic and this is your key to free e-books in West Virginia. This card covers all Randolph County libraries including the Pioneer Memorial Public Library in Harman, WV. To get to the West Virginia Reads site, you can start at the Pioneer Memorial Library's website front page. From there, look for the WV-READs logo to connect to the site. If you click on the highlighted text here, it will take you WV-Reads. To be able to see all of the books that are available, you will have to enter your library card number, the one after the bar code on your card.

Sign Into WV READS

The front page of WV READS looks like this:

Go to Advanced Search

When you go to sign in, please use your 12-digit library card number. When looking through the drop menu of libraries, please make sure you select Upshur County Library, as they are the service center to the Pioneer Library. The front page of WV READS is pleasing with a green and grey colored theme. If you look into the upper right corner of your screen, you will see an Advanced Search option. I really recommend that you start here for a couple of different reasons.

First, you will be able to see what e-books are available. While the front page of WV READS looks inviting and promising, full of hot best-selling books, the reality is that you might end up on a reserve list that will take you months to be able to read the book. The way e-books work is that the publisher sells you the right to use the e-book for a certain number of borrows or circulations. So, even if there are ten copies of the book that you want, they may all be checked out.

How To Download an E-Book

In the advanced search window towards the bottom of the screen you will see a choice for a box to check that says, 'Available Now.' My advice is to click that button before you comb over all the books in WV READS. If you are looking for immediate reading gratification, this is the route to take. From here you may narrow down your search by genre, age level, and subject. On the day that I wrote this I looked for e-books available now and found almost 14,000 titles -- that's a great selection size to be able to choose from.

To select a book, all you have to do is click on how you want to download. Do you want to download to your Nook or Kindle? Or do you want to read the book on your computer. These are all great options to have. You have 14 days to read these books on the device of your choice, and at the end of those 2 weeks the book magically disappears. No late returns, no overdue fines, and that's all pretty sweet.

WV-READs has best-selling books from Grisham, Patterson, and Baldacci but you may have to place a hold on the book. When a popular book is on WV-READS, many people want to read it but there are a limited number of copies and "reads" available. So, for example, I put "Gone Girl" By Gillian Flynn on hold by letting the cursor float over the image of the book and look for buttons, "Place Hold" or "View Sample". I chose Place Hold and found out that I am in "Holds position: #25 on 3 copies." There is no helpful "estimated time available" date. I have no idea how long it might take me to get my copy of "Gone Girl" but I will keep you updated.

Watch a Video About How to Access WV-READs

Still confused? WV-Reads can be confusing if you're new to the site. I made a screencast video that helps walk you through step-by-step to help you understand the whole online process. If you are still not sure how to log onto and use WV READS, no worries. Stop by anytime at the Pioneer Memorial Public Library in Harman, West Virginia, and we will be happy to show you hows to use this remarkable tool to have e-books ready to read at any time.

Tuesday, January 20, 2015

The Future of Wifi - E-Rate Expansion, White Spaces, and Public Places

If you are a rural librarian, you know that access to broadband Internet is a problem in mountainous, remote Appalachian communities. In the Dry Fork Valley region of Randolph County, WV, there is only one Internet provider creating a monopoly for this service. Additionally, the Internet infrastructure that exists is old and sometimes unreliable. While we have an Internet wifi at the Pioneer Library, patrons must obtain a randomly generated username and password from a librarian during business hours. After business hours, many patrons do not have access to the Internet. If you are a city dweller, can you imagine not being able to afford Internet? Can you imagine not being plugged into the wifi grid for more than 24 hours? Our mountainous terrain makes it difficult even for cellular phone connections in West Virginia. But there is good news on the horizon for technology in rural libraries, tribal libraries, and public schools in the USA.

Thank You Senator Rockefeller

West Virginia's own Senator Rockefeller, who retired last year, achieved many wonderful things for the Mountain State. One of them is the E-Rate federal program that reimburses libraries and schools for telephone, long distance, and Internet. This is a national program that enables small, under-served, and rural libraries and schools to have the very best technology connection to the rest of the world. As a last farewell to his adopted home state, Rockefeller pushed through a multi-billion dollar E-Rate expansion that will hopefully allow every library and public school in the USA to have a super-fast fiber Internet connection. Thank you, Senator Jay Rockefeller for your service to West Virginia and to the rest of the country. Want to read more about it? Check out this article from New America that explains the fine print.

TV Goes Digital Leaves Spaces

Remember when televisions "went digital?" TV owners had to either upgrade to a new television or buy a digital-conversion box. This shift of television to digital freed up a large range of bandwidth that exists with the current infrastructure, the hardware of the super information highway. A fellow techie mentioned a conspiracy theory that cable companies would not allow these freed-up frequencies/channels/bandwidths to be used to offer free Internet because it would bankrupt Internet providers. OK. That was the rumor I heard that sparked this little rabbit hole of research into a nook of technology that I knew almost nothing about. Still interested? It's about to get more interesting, or, at least, I think so. The freed up bandwidth is known as White Spaces.

Conspiracy Theory?

So, did Internet providers conspire to keep free wifi from the people? The short answer is, no. White spaces, as they currently exist have no antennae or towers to broadcast their signal. There is no public infrastructure for global wifi that exists...yet. Making this even more difficult is that current computers would have to be equipped with hardware and software that communicates with the signal put out by white spaces wifi.

White Spaces at WVU

Another aspect of white spaces that is of interest: the first pilot campus-wide use of white spaces is happening at West Virginia University in Morgantown, WV. Here is a great quote from WVU’s chief information officer John Campbell, "Broadband in this state is a huge challenge. We’re very rural and very mountainous. Between the terrain and the weather, it’s hard on infrastructure.” So, even in West Virginia's larger cities, reliable and fast Internet is a problem. About a year ago, WVU started using white spaces as an infrastructure for a campus-wide wifi that unites three campus via this old spectrum that used to be occupied by television. (Here is a great article about White Spaces at WVU from Network World. It's also where I pulled the quote from the WVU PR rep.)

How Do White Spaces Work?

White spaces. Old tv frequencies. New Uses. Potential for super wifi? OK, here's the part I'm fuzzy on. I am an information scientist but not a computer scientist. If you want the library technology geek details, I recommend this article from Information Age by Kane Fulton way back in March 2013.

Who owns the white spaces? Technically, they are still owned by the television networks who ruled them. The Federal Communications Committee has ultimate power of these white spaces and may force cable companies to auction them off when the time comes. Think of this as auctioning off swamp land that needs to be drained before it can be developed. According to a tech source whom will remain anonymous, white spaces are generating a lot more attention from Internet Service Providers than the FCC had predicted. The auctioning off of white spaces will be a multi-billion dollar affair no doubt ruled by AT&T, Cellular One, and Sprint, the usual ISP and cell phone suspects. So what will the FCC do with the billions that stand to make in auctioning off white spaces? Only time will tell. But wouldn't it be great if the Federal communications Commission could invest it in future E-Rate programs so that underserved and rural libraries and schools will be ensured free technology for years to come? It is most certainly what Senator Jay Rockefeller of West Virginia would have wanted.

Thursday, January 15, 2015

Don't Steal Software - The Case For Purchasing Legitimate Software in Libraries

Maybe you're reading the title of this blog entry and saying, "Libraries would never steal software!" And while that should never happen in the 21st century it still does. I have seen single copies of software passed out like candy with the reminder, "Don't try to register it." As librarians and technology guides we need to practice what we preach to our patrons, colleagues, and board members. We use software everyday that make our job easier and possible and we need legitimate and legally purchased software in our libraries and media centers.

Stay Legal - Purchase Software

So what is the number one reason to purchasing software? It keeps you legal. If you or your library is caught distributing illegal software or illegal copies of software you could face large fines, jail time, and loss of reputation in the community. If you are a public library that receives funding from your state through a library commission you could lose your funding. How would you feel if your library was on the front page of your local paper for software theft? That is a loss that no library needs.

TechSoup

I use software such as Microsoft Office, QuickBooks, and Adobe Photoshop on a regular basis in the Pioneer Library. While these software can be expensive for private companies and individuals, TechSoup makes it easy and inexpensive for nonprofit organizations to legally purchase software. It takes a little time to submit paperwork and supporting documentation of nonprofit status, but schools, libraries, and nonprofits all qualify for software donations from the manufacturers. TechSoup makes it easy to keep your library legal.

So Easy To Pirate

While it may seem easy to just pass a CD or DVD around with software, each copy needs to be registered with the manufacturer. Why? For one thing, imagine the following scenario: You are working on your library's financial records using QuickBooks. Something happens, a glitch, a bomb, the blue screen of death, a software malfunction. Maybe your computer is permanently damaged. Maybe your software has malfunctioned. What do you do? Who can you call? If you call the software manufacturer for help, they will report you for theft. You have no software support, no one to help you with your software conundrum. When you purchase legitimate software you have backup and support from the software company who wants you to have a good experience with their product. If your illegal software malfunctions you could lose invaluable data or records from your library, media center, or nonprofit.

Software Developers Deserve Their Dime

And think about it this way. Software developers spend millions to develop software that is user-friendly, reliable, and time-saving. If Microsoft Office or QuickBooks makes your professional and personal life easier, it is worth paying for. How would you feel if you wrote a book and instead of buying it someone photocopied it and read it without paying for it? You would be mad, right? It's not fair, right? Same deal with software. The federal government takes software theft very seriously as it can hurt competition and profit in the software industry.

So, the next time you feel tempted to copy software that you have not legitimately acquired and paid for, don't do it. Take time to contact TechSoup and purchase legitimate copies of software. How cheap is TechSoup? QuickBooks retails for approximately $229.95. On TechSoup the price is $30-39. If you want to purchase Photoshop Elements for your library it retails for $299. The TechSoup price for PS Elements is $22. As librarians and media professionals, we can afford to buy software legally and legitimately. We can't afford to be arrested or fined for software theft. If you represent a nonprofit that wants to register with TechSoup and need a little help, stop by the Pioneer Memorial Public Library in Harman, West Virginia, and I would be glad to get you started. Additionally, if you want to report software theft you can do so here.